Terms & Conditions

Last updated: June 2026. This is a template, have it reviewed by a lawyer before launch.

1. Definitions

In these terms, "Easy Crete Transfer", "we", "us" and "our" mean the operator of this website, whose company details are set out on the company information page. "You" means the person making a booking or travelling under a booking. "Operator" means the independent, licensed transport company or professional driver that performs your transfer. "Booking" means a confirmed reservation of a transfer through our platform, identified by a booking reference.

2. Our role as an intermediary

Easy Crete Transfer operates a booking platform that connects travellers with licensed, independent transfer operators in Crete, Greece. We arrange the booking, collect payment where you pay online, and provide customer support.

The contract of carriage, that is the contract for the transport itself, is concluded directly between you and the operator assigned to your booking. We act as a booking intermediary and are not the carrier. The operator's identity and driver details are provided to you before pickup.

3. Accounts and guest checkout

You can book as a guest without creating an account. You may also create an optional customer account to view your bookings in one place. You are responsible for keeping your account credentials confidential and for all activity under your account.

You must provide accurate, complete and current information when booking, including your name, email address, phone number, pickup and drop-off details, passenger count, luggage and, for airport pickups, your flight number. We send confirmations, driver details and service updates to the contact details you give us, so errors in those details are your responsibility.

4. Making a booking

A booking request becomes a confirmed booking when we send you a confirmation email containing your booking reference. Until then, no contract exists. We may decline a booking request, for example where no operator is available for the requested route or time.

Round trips are booked as a single booking with an outbound and a return leg. The cancellation and change rules in section 8 apply to each leg by reference to that leg's pickup time.

Your confirmation email contains a personal manage-booking link. Anyone with that link can view and manage the booking, so do not share it.

5. Prices and currency

Prices shown are total prices per vehicle for the selected route and vehicle category, including taxes, tolls and standard luggage. They are not per passenger. Unless stated otherwise, the price does not include extra waiting time beyond the published waiting policy, additional stops not agreed in advance, or gratuities, which are always optional.

All bookings are charged in euro (EUR). Where we display prices in other currencies, those amounts are indicative conversions for your convenience only. The exact amount charged to your card in your home currency depends on your card issuer's exchange rate and fees.

If an obvious pricing error occurs, we may cancel the affected booking and refund any payment in full before the transfer takes place.

6. Payment

You may pay online by card at the time of booking, processed by Stripe, or in cash to the driver on arrival where that option is offered for your route. Online payments are charged in full at booking. We never see or store your full card number.

If an online payment fails, we email you a secure payment retry link so you can complete payment. If a booking that requires online payment remains unpaid, we send automatic payment reminders. A booking that is still unpaid by the deadline stated in those reminders, or by the pickup time if earlier, may be cancelled without further notice.

If you choose cash payment, please have the exact booking amount available in euro. The driver may refuse the transfer if payment is not made at pickup, and the booking may then be treated as a no-show.

7. Promo codes and special offers

From time to time we publish promo codes and last-minute special offers. The following rules apply unless the specific offer says otherwise:

• Only one promo code can be applied per booking.
• Special offers are limited in time and in capacity. An offer may sell out or be withdrawn at any time before you complete your booking.
• Promo codes and offers have no cash value, cannot be exchanged for money and cannot be applied retroactively to existing bookings.
• If a booking made with a promo code is cancelled, any refund is limited to the amount actually paid.
• We may cancel bookings and revoke discounts obtained through misuse, such as automated redemption or circumvention of usage limits.

You can also subscribe to free email alerts for offers on routes you choose. Alerts are informational and do not guarantee availability or any particular price. Every alert email contains an unsubscribe link, and unsubscribing takes effect immediately.

8. Cancellations, changes and refunds

You may cancel or reschedule free of charge up to 24 hours before the scheduled pickup time, using the manage-booking link in your confirmation email. For round trips, the 24 hour rule applies to each leg separately.

For timely cancellations, card payments are refunded automatically to the original payment method. Refunds are issued promptly on our side; depending on your bank, the money typically appears within 5 to 10 business days.

Within 24 hours of pickup, online self-service cancellation is no longer available. Contact us directly and we will do our best to help. Refunds for cancellations inside the 24 hour window are at our discretion, taking into account costs already incurred by the operator, except where mandatory consumer law provides otherwise.

If we or the operator cancel your booking for reasons within our control, you receive a full refund. Where possible we will first offer you an alternative transfer.

9. Pickups, waiting times and no-shows

For airport pickups, we monitor your flight using the flight number you provide and adjust the pickup time for delays where we can. The driver waits up to 60 minutes after your flight's actual landing time at no extra charge.

For all other pickups, the driver waits up to 15 minutes after the scheduled pickup time.

If you cannot locate the driver, contact the driver or our support using the details in your booking before leaving the pickup point. If you do not appear within the applicable waiting time and we cannot reach you, the booking may be treated as a no-show. No-shows are not refunded.

If your flight is diverted, cancelled, or delayed so severely that the transfer cannot reasonably be performed, contact us as soon as possible and we will try to rearrange the transfer or find a fair solution.

10. Your obligations as a passenger

• Provide a correct flight number for airport pickups. Flight monitoring and the 60 minute waiting policy only work if the flight number is accurate.
• State the correct number of passengers and pieces of luggage. The operator may refuse carriage, or the transfer may be delayed or re-quoted, if more passengers or significantly more luggage arrive than booked.
• Request child seats at booking time if you travel with children. Greek law requires appropriate child restraints, and the operator may refuse carriage where a required child seat was not requested and is not available.
• Be ready at the agreed pickup point at the agreed time.
• Behave respectfully towards the driver and other passengers. Smoking is not permitted in vehicles. The driver may refuse or terminate carriage of passengers who are abusive, heavily intoxicated, or endanger safety, without refund.
• You are liable for damage or soiling you cause to the vehicle.
• Do not transport illegal, dangerous or prohibited items.

11. Operators, licensing and insurance

Transfers are performed by independent operators that hold the licences required under Greek law for passenger transport and carry their own passenger liability insurance. Operators are responsible for their vehicles, their drivers and the performance of the transfer.

We select and monitor operators with care, but they are not our employees or agents beyond the booking arrangement described in section 2.

12. Driver details and live tracking

Before pickup we send you the driver's name, contact number and vehicle details. For some transfers we provide a live tracking link that shows the driver's position on a map while your transfer is active. Tracking links are personal, time-limited and secured; do not share them. Availability of live tracking depends on the operator's device and network coverage and is provided as a convenience, not a guaranteed feature.

13. Reviews

After your transfer we may invite you to leave a rating and review. Reviews must be honest, based on your own experience, and free of offensive content and personal data of third parties. Reviews are moderated before publication. We may decline or remove reviews that breach these rules, are unrelated to the service, or appear fraudulent. We do not remove reviews merely because they are negative.

14. Referral partners

We work with referral partners, such as hotels and travel websites, who introduce customers to our platform through partner links and an embeddable booking widget. If you arrive through a partner link, a referral cookie attributes your booking to that partner for up to 30 days. This never changes the price you pay. Partner commissions are governed by separate partner agreements.

15. Liability and force majeure

Claims arising from the transport itself, including delay, personal injury or damage to luggage, are directed against the operator as the carrier and are covered by the operator's insurance and applicable carriage law.

As intermediary, we are liable without limitation for intent, gross negligence, and injury to life, body or health caused by us. For other damage caused by simple negligence, our liability is limited to the value of the affected booking, except where mandatory law provides otherwise. We are not liable for indirect or consequential losses such as missed flights, missed connections or lost earnings, to the extent permitted by law. Nothing in these terms limits rights you have under mandatory consumer protection law.

Neither we nor the operator are responsible for failure or delay caused by events outside reasonable control, including strikes, extreme weather, road closures, accidents, traffic conditions, acts of authorities, or other force majeure. In such cases we will try to arrange an alternative or, where the transfer cannot be performed at all, refund amounts paid for the unperformed transfer.

16. Intellectual property

The content of this website, including text, design, graphics, logos and software, belongs to us or our licensors. You may use the website to obtain information and make bookings. Any other reproduction, scraping or commercial use requires our prior written consent. Partner use of the embeddable widget is permitted under the partner programme rules.

17. Changes to these terms

We may update these terms from time to time, for example to reflect new features or legal requirements. The version published on this page at the time you make your booking applies to that booking. The date at the top shows when the terms were last updated.

18. Governing law and disputes

These terms are governed by Greek law. If you are a consumer, you also enjoy the protection of the mandatory consumer law of your country of residence where applicable.

If you have a complaint, please contact us first; most issues can be resolved quickly. Consumers in the EU may also submit disputes to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. If any provision of these terms is found invalid, the remaining provisions remain in effect.